We work with our clients to help them design and deliver better, more effective telecare products and technology enabled care services
Our team has over 60 years combined experience within the telecare and assisted living technology market. Our academic background in telecare, with numerous peer-reviewed publications, together with practical experience in care delivery and medical electronics has been the foundation of all of our work in this area.
A great telecare service begins with great technology…
We should know.
In 1994, we were founding members of the first university research group in the UK dedicated to the development of telecare technologies and systems, based in the School of Electronic Engineering and Computer Systems at Bangor University. As well as publishing dozens of peer reviewed articles, we also produced a number of award winning proof of concept telecare products which we prototyped and used in extensive field trials with forward-looking organisations and local authorities.
In 1998, we setup Technology in Healthcare (TiH) to commercialise this work and were part of a team that went on to develop a range of award winning and market leading telecare products including the first microcontroller based multi-sensor fall detector, a programmable bed/chair occupancy sensor and property exit alarm, a temperature extremes sensor, flood sensor and even a lifestyle and activity monitoring system called MIDAS.
These products were so good, they were acquired by the Tunstall Group in 2001 and have formed the basis of their telecare offering for over a decade (in fact some of them are still going!)
But that’s only half the story…
Telecare and assisted living technology is only effective if it is being used by the right people. A telecare service is therefore only as good as the technology selected to support the needs of the end user… and there’s a growing range of products to choose from!
That’s why in 2010 we created the Telecare Equipment Prescription Guide (Telecare EPG) – an online resource to help telecare professionals to select the most appropriate products from the hundreds that are available. We realised that there was a need for a totally independent and whole of market product directory that offered impartial equipment selection guidance and product reviews to service commissioners and practitioners.
The Telecare EPG is currently in use by dozens of local authorities, housing associations and NHS organisations across the UK and is supporting over 1,500 frontline telecare and assistive technology professionals to make the best possible choice for the people that they are providing a service for.
At the end of the day, it’s a people thing …
The end-users – often vulnerable individuals as well as their family and friends who are always willing to support their loved ones and respond where required in times of trouble. They need the technology to be relevant, reliable, easy to use, non-stigmatising and adaptable to their needs.
The teams of dedicated health and care professionals who work tirelessly to provide the best possible service to ensure the best outcomes for their clients. They need to ensure that the technology and the response mechanisms and protocols put in place are personalised, proportionate and adaptable to the circumstances of the service user. We believe that a well trained and well motivated workforce will produce the best outcomes. They need to be confident that they have received appropriate and up-to-date training in all aspects of service delivery including the correct procedures and protocols to support everyday operations.
And the designers, developers and engineers who are responsible for creating the technology need to focus on user needs and the user experience to ensure that their products will be fit for purpose. Increasingly co-creation techniques are being used to develop solutions that are more likely to be adopted by end-users. Often, designers will need to understand how their product will integrate with existing systems and how it will blend seemlessly into the home of the end-user or be successfully worn or carried for truly mobile applications.
These are just examples of the types of issues that we care about and understand. We have experience in all of these areas, and more, and we can help you apply this knowledge to your service, product or project.
That’s where we come in…
Clients approach us for help with a wide range of requirements. Some examples of the projects that we have been commissioned to undertake are listed here:
- Development of telecare and AT strategy
- Development of telecare procedures and protocols
- Consolidation or amalgamation of telecare services across regions
- Development of technical specifications for a telecare monitoring centre
- Evaluation and benchmarking of telecare services
- Scoping future developments in telecare and assisted living technologies and applications
- Assistance with creation of tender documentation and process for the outsourcing of a telecare monitoring contract
- Support with submission of tender documentation for providing various aspects of a telecare service (e.g. assessment, monitoring & response)
- Design and delivery of bespoke training programme for telecare-related workforce
- Market research into the availability of a particular product to meet a specific need
- Evaluation and benchmarking of telecare products
- Independent advice on the range of products available to support a telecare/assisted living service
- R&D support for product development
Some of our clients
We’ve been lucky to work with some great organisations here in the UK as well as in Europe and as far afield as Australia. Here is a sample of the clients we have worked with…