First Time Call Failures is a measurement used to track the percentage of analogue calls failing over the digital telecoms network. In a telecare environment, a call failure can occur in various forms from a complete failed connection to a call with extensive distortion. The impact, at worst, will result in multiple attempts to reconnect, costing valuable minutes in an emergency; at best, it could be distortion impacting the ability of the operator and service users to converse and relay essential information.