A digital future for care and support services

Impact and opportunities for providers and commissioners



The UK’s telecommunications infrastrucutre is changing. BT, and other network providers, are switching to an all-digital platform ready for the existing system to be switched off by 2025. This has significant implications for telecare, telehealth and other related services that rely on landline telephone connections.

This FREE event will provide an overview of what’s happening and when; discuss what service providers, commissioners and users should do now to ensure a smooth switch-over; and present some of the opportunities that an all-digital platform provides for redesigning care and support services around the needs of users. There is also an opportunity to meet technology suppliers and view their latest products and to discuss some of the practical issues and challenges informally within a forum for practitioners.

The event is being held at the Conwy Business Centre, Llandudno Junction, Conwy on Thursday 19th April.

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The Future’s Digital

Digital technologies are transforming the way that we live, work and play. Convenience, flexibility, choice and control are drivers for new service models in retail, banking, entertainment, travel and other areas of modern life. Care and support services have been slow to take full advantage of these developments despite unprecedented demand. The switch to an all-digital network presents an opportunity for digital care to become mainstream and integrated into everyday lives. This will impact organisations that deliver or commission care services, or support the health and well-being of the population, such as:

  • Social care – transform assessments, monitor changing needs and provide alternatives to current practices
  • Health – new opportunities for remote therapy and support for patients leaving hospital and in the community
  • Housing and Supported Housing providers – smarter homes that help keep tenants safe and connected
  • Domiciliary Care and Enablement providers – digital access and monitoring technologies
  • Emergency services – improved prevention and early detection with alternative intervention options

Seminar (10.00am – 12.00pm)

The seminar is for service commissioners and managers of care and support services and other agencies, and will focus on the impact of digital transformation on technology-enabled community care services. Experts from academia, industry and government will discuss the implications of the shift to digital for existing provision and how services may evolve and be re-designed around the needs of individuals.

09.00 Registration, refreshment and viewing of product exhibition
10.00 Welcome and introduction to the day Hannah Fleck, Service Manager, Community Wellbeing, Conwy Council
10.05 Introduction and overview of Galw Gofal Rhianwen Jones, Regional Strategic Manager, Galw Gofal/Care Connect Regional Monitoring Centre, Community Wellbeing, Social Care & Education Services, Conwy Council
10.20 The next step in the UK’s digital transformation Gordon Cannon, Head of all IP migration, BT Group
10.40 Moving to digital care services – the Scottish approach Russell Scott, Service Development Manager – Digital Services and Apps, Scottish Centre for Telehealth & Telecare
11.00 [TBC] [TBC]
11.20 The transformation of digital health and care services – opportunities for innovation Dr Kevin Doughty, Visiting Professor of Digital Transformation of Care Services, University of Cumbria; Chairman, T-Cubed Ltd.
11.50 Concluding words Hannah Fleck, Service Manager, Community Wellbeing, Conwy Council
12.00 Refreshments, Product exhibition

Come and find out what the shift to digital means for your organisation

Attendance at the seminar is FREE but spaces are limited.


Gordon Cannon

Head of all IP migration, BT Group

Gordon plays a leading role in BT’s all IP voice programme – a transformational programme that aims to migrate all of BT’s UK voice customers from the existing analogue telephone network to a new digital IP network by 2025. He is helping to ensure a smooth transition for BT’s customers and stakeholders. Specifically, he works with stakeholders in key industry sectors including health, security and utilities to ensure they are aware of this next exciting stage in the UK’s digital transformation, and are ready and able to take advantage of the opportunities it presents.

Dr Kevin Doughty

Visiting Professor of Digital Transformation of Care Services, University of Cumbria; Chairman, T-Cubed Ltd.

During his 30+ year career in the health, social care and housing sectors, Kevin has been the proprietor of a care home for older people, an academic and researcher, and a product designer. He is an advocate of using technology to empower vulnerable and older people to maximise choice and independence in addressing the issues that may limit their opportunities to thrive. Over the past 20 years, he has led a successful university spinout company, directed the Technology in Healthcare division of a large international telecare provider, advised national governments, and been an e-healthcare specialist for UK Trade and Investment.

Russell Scott

Scottish Centre for Telehealth & Telecare

Russell has been working in the NHS for over 11 years focusing on the implementation, service redesign, business transformation and development of complex national IT services and systems. He was the Programme Manager for the Living it Up (LiU) service under DALLAS, which formed part of the Technology Enabled Care (TEC) programme work of activity, and has subsequently taken on the role as lead for Digital Services and Apps within NHS 24.

Rhianwen Jones

Regional Strategic Manager, Galw Gofal/Care Connect Regional Monitoring Centre, Conwy Council


Product exhibition (09.00am – 10.00am and 12.00pm – 02.00pm)

This is an opportunity to see some of the latest technology enabled care products, discuss your needs with product suppliers and learn more about the technologies that are in development. The exhibition is open for an hour from 09.00am prior to the start of the Seminar and is free and open to all interested parties between 12.00pm and 2.00pm.

iCUHTec regional forum (1.30pm – 3.30pm)

iCUHTec is a free-to-join membership organisation that aims to promote best practice in new and existing technology enabled care at home products and services. This is an opportunity to discuss informally some of the issues surrounding the introduction of digital telecare as well as introducing new ideas for dealing with complex cases. The meeting will include product demonstrations and discussions about new devices including fall detectors, location devices, speech activated controllers, and home monitoring systems.

Join iCUHTec for FREE

Membership is FREE for individuals and for relevant homecare, local authority, housing association, community care and domiciliary care, support organisations and charities.


The event is being held at the Conwy Business Centre, Junction Way, Llandudno Junction, Conwy, LL31 9XX. (Just off J18 of the A55).


Event Sponsors