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A cooperative venture between Tunstall and the Barcelona Provincial Council sees carers take a proactive approach to telecare. The service does not just monitor and assist in times of distress but proactively engages with service users regularly to help carers provide reassurance and build relationships. The ‘teleassistance’ service combines telecare monitoring and response, coordinates social care and third-party services and delivers proactive outbound contact from monitoring centres. The proactive calling element is similar to the Pfizer Own Health model used in Birmingham in the early 2000’s. See Proactive Calling.
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