This refers to the hardware and software applications used in a Telecare Monitoring Centre or ARC that enable Call Handlers to accept and process alarm calls from equipment installed in people’s homes. The platform receives alarm information, displays the alarm type and information about the service user, and sets up a two-way voice call so that the call handler can assist as required. As telecare moves away from alarm monitoring and focusses more on data monitoring, the applications supported by monitoring platforms will increase to include data dashboards, alert monitoring and device management.